DISPATCH TIME
Standard Dispatch Time: Due to a high volume of orders, your order may take up to 2 business days to dispatch from Baiia offices, please be patient as we carefully pack your orders. All orders are sent from our HQ in sunny Brisbane, Queensland.
Please note all orders are final and we cannot guarantee any changes to your order before it is dispatched, including cancellations. Cancellations will incur a merchant fee.
DELIVERY TIMES
Australia Post Express: 1-3 Business Days
DHL Express: 3-5 Business Days
All Australian orders are sent via Australia Post. We recommend using the AusPost App to track and manage your delivery. In the app, you can:
- Set delivery preferences
- Track your package movements
- View your proof of delivery
- Authorise someone else to collect your package on your behalf at the Post Office
- Receive trusted notifications
AUSTRALIA & NEW ZEALAND SHIPPING COSTS
Express Shipping over $200: FREE
Express Shipping under $200: $7 (AU) $15 (NZ)
Please note that in certain rare cases where the shipping cost of an order is significantly higher due to factors such as the weight, size of the package, or the delivery location, we reserve the right to request additional payment to cover these excess shipping fees. Should this situation arise, we will promptly contact the customer to discuss the options available. The customer may choose to proceed with the additional payment to cover the excess shipping fees or alternatively, they may opt to cancel their order. However, it's important to understand that we are unable to refund any merchant fees associated with the canceled order.
USA & WORLDWIDE SHIPPING COSTS
With the exception of New Zealand, please purchase from our international store www.baiia.co
New Zealand - You can spend up to $1,000 NZD and not incur any duty on your order. GST is 15% and due on any order above $1,000 NZD along with an import entry transaction fee and MPI levy.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.
SHIPAID DELIVERY GUARANTEE
ShipAid is our stress free delivery protection. Should your order be lost, stolen or damaged while in transit, ShipAid ensures you qualify for a replacement or refund. ShipAid is automatically added at checkout, but can be removed. Please note - if you choose not to opt in, we cannot guarantee compensation in the event of loss, theft or damage to your parcel during transit.
For more information on ShipAid, click HERE.
PRE-ORDERS
If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at lovemail@baiia.com.au.
Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.
AVAILABILITY
Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.
