CONTACT US

If you'd like to speak to one of our friendly team members please complete the above form or email us at lovemail@baiia.com.au Please note that there is currently a 5 business day reply period due to the high volume of emails we're experiencing. We apologize for any inconvenience this would cause.

Our office hours are 9am-5pm Monday to Friday AEST. We appreciate your patience while our small team does our best to assist you! 
Looking to return a style for exchange or store credit? Head to our returns page, with an easy step by step on how to initiate your return. If your message is about an order change or issue, please include URGENT in the subject line.
 
Marketing and Influencer Collaborations
For any marketing or influencer enquiries, please email Christina at: christina@baiia.com.au. For assistance with sizing, fit consultations, or general enquiries, please email lovemail@baiia.com.au.

Product FAQS

Should it feel a little tight when wearing for the first time?

To answer simply: yes, it’s completely normal! But how do I know if what I’m experiencing isn’t normal? We've put together a really detailed blog where we explain what’s to be expected when it comes to trying on your first Baiia swimsuit and tips to getting it on that first time.Read here.

Bikini vs Wrapsuit - What's the difference?

The major difference between the two styles is how many pieces they're composed of.

​The 3-piece Wrapsuit consists of 1 chest piece, 1 body piece and 1 detachable tie; all together they complete a full swimsuit, which you can then reverse, and mix & match with other Wrapsuits to create multiple unique looks. ​

​The 4-piece Bikini consists of the Bikini top made of 2 chest pieces and 1 detachable tie, and the ultra-high waisted Bikini Bottom  - equalling 4 pieces when purchased all together! The Bikini can be worn like a classic Bikini style or made to look like a Wrapsuit, as well as mix & matched with other Bikinis.

How do I put on my Baiia suit?

What are the pieces & how do I put them on correctly? Amber, designer & director of Baiia Swim, explains the Baiia swimsuit designs, how-to wear, and how it accentuates all the right places.

Watch how to put on a Baiia 4-piece Bikinihere.

Watch how to put on a Baiia 3-piece Wrapsuithere.

My suit is too hard to get on, help!

When you receive your suit, we recommend gently stretching the leg openings, as well as all seams in their natural direction. This will warm the suit up to being worn and will stretch the plastic elastic that is inside all seams. We also recommend putting the chest piece on from the legs up until it softens. 

Remember that the Wrapsuit contains no padding or wire, so the support is inbuilt into the garment with the thick and luxurious fabrics. Expect a firm fit for the first few wears, as the nature of our fabric is to begin as a firm fit and soften with wear while still retaining support. This is particularly true for any of our triple-lined suits, and it's common for the suit to feel very firm around the hips. 

Do I size down in your suits?

Not exactly! While our suits are true to Australian standard sizing, it’s common for women to size down in Baiia suits. The reason for this is because we most commonly recommend sizes based on measurements rather than dress sizes, so many women find their best fit in a different size to what they typically wear in clothing. 

If two or more of your measurements fit within one size, we tend to recommend that one for the perfect fit. If your measurements span three or more sizes, we tend to recommend taking the one in the middle. If you feel you have a particularly short or long torso, you may find a better fit in one size down or up. We suggest emailing us at fitexpert@baiia.com.au prior to purchase if you have any questions or concerns about your correct size.

Is there bust support?

Our Wrapsuits feature as much bust support possible within our reversible design that is wire-free and unpadded to allow for full reversibility. The construction of our Wrapsuits itself naturally assists in holding the girls up with our firm fabrics designed to fit A-H cup. We suggest going for a triple-lined suit for the best support and compression possible. There is also a halter-tie technique our customers love that helps create more security and lift (beautiful Natalie demonstrates in her review video here at 9:03) 

As this is a common question with our beautiful larger busted ladies, we recommend reading our article to hopefully answer your questions here.

General FAQs

How do I get help with sizing?

You can check our size chart here, or send your bust, underbust, waist & hip dimensions to fitexpert@baiia.com.au.

How long will it take to receive my order?

We aim to dispatch all orders within 2 business days, unless the item is on pre-order.

If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery time frames on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at lovemail@baiia.com.au.

Express Domestic Orders Australia wide: 1-3 business days.

Express International Orders: 3-5 business days with DHL Express. 

How do I correctly remove my Hygiene Sticker?

Sometimes hygiene stickers can leave a temporary residue behind if not removed correctly. To ensure your hygiene sticker does leave any residue, soak your swimsuit in soapy water for 30 mins. Remove the hygiene sticker while wet.

What are your parcels & packaging made of?

All orders are sent in compostable satchels made from 100% biodegradable and compostable materials.

To keep your swimsuit protected, it is sent in one of our plant-based, home compostable poly bags.

Can I purchase pieces of the Wrapsuit individually?

Yes! We offer separates purchases, however this is dependent on stock availability. When selling separate pieces, we have to take a piece from an existing swimsuit set. Please get in touch for our separates pricing and let us know your desired piece and size.

Please email lovemail@baiia.com.au to enquire about separates purchasing.

Do you offer wholesale?

Yes! See our stockist page here.

We are always looking for more places to stock Baiia, so if there's a favourite boutique you'd like to see us stocked in, be sure to let them (and us!) know by completing our Wholesale Application form.

What payment method can I use?

We accept Visa, Amex, Mastercard, PayPal, AfterPay, Klarna

Can I cancel or change my order before it's shipped?

All orders are final and we cannot guarantee any changes to your order before it is despatched, including cancellations. If a cancellation does occur in time, it will incur a merchant fee.

Do you have any stockists?

Yes! See our stockist page here.

We are always looking for more places to stock Baiia, so if there's a favourite boutique you'd like to see us stocked in, be sure to let them (and us!) know by completing our Wholesale Application form.

When will my return be processed?

Once your returns arrive at Baiia HQ, we will process your return within three to five business days of receiving your items. We thank you for your patience and please email us atlovemail@baiia.com.auif you need your return processed urgently.

Can I get a refund?

We offer store credit notes or exchange if you wish to return your item for a better fit or because you have simply changed your mind. Our credit notes have no expiry and can be used for a similar product or for a completely different style. Please head to our returns portal to begin your return, and read ourreturns policyfor more information.

My item is faulty or incorrect, what do I do?

In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you did receive. You can also email our team atlovemail@baiia.com.auwith the subject lineFaulty/Incorrect Item - Order # XXX and your order number. We will resolve the issue with a replacement, refund or repair in line with Australian Consumer Legislation.

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perfect fit

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HIPS

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Waist

The slimmest measurement around your waistline

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Please note: Baiia swimsuits will initially feel firmer at first. Your suit will soften to your shape with wear.