International
Australia / New Zealand
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WELCOME TO BAIIA
All requests for return of goods for credit or exchange must be made via email or our returns portal within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Baiia does not accept returns for refunds unless the item is faulty and approved by our quality control team.
Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return.
As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is inline with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. Prices are subject to change without notice.
In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you received. You can also email our team at lovemail@baiia.com.au with the subject line Faulty/Incorrect Item - Order # XXX and your order number. We will resolve the issue with a replacement, refund or repair in line with Australian Consumer Legislation.
The Customer Service team at Baiia Pty Ltd do their best to ensure that they can accurately assist you to find your best size in our products. However, due to variation in the way that measurements are taken, the uniqueness of our bodies and each person's fit preference, we can not guarantee finding your perfect size. Our team are experienced and trained on our products and have had great success in assisting many different women of all shapes and sizes in finding their perfect fit.
Although Baiia Pty Ltd has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print variations. Each swimsuit has a hand-finished final seam in the crotch of the product (wrap suits and bikini bottoms) and side chest pieces (bikini tops) which allow for the items to be reversible. These seams may be visible and can vary with each swimsuit. These variations do not affect the wearability or comfort of the item.
Baiia Pty Ltd offers a part reimbursement for alterations on our pieces of up to $20.00 per bikini set or wrapsuit. To qualify for your reimbursement, please ensure that you retain proof of your alteration in the way of a receipt or invoice. We will reimburse the cost or part cost of the alterations up to $20.00 via the payment method that you used to place your original order. Please note that once an alteration has been completed, you forfeit your right to return the item/s as it is no longer in original and as-received condition. Please note that alteration reimbursement is only valid for items purchased at their full RRP price and items discounted (eg purchased during Black Friday sales) or sold as is (eg. second and sample items) are not eligible.
Customers have the option to select Transit and Damage Protection on their orders in the rare event that an order is damaged or deemed lost in transit. This option is available at the shipping selection for a small additional expense. Please note that Baiia is unable to add cover retrospectively to an order.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.
Please note that Baiia Pty Ltd offers Delivered At Place (DAP) or delivered duty unpaid (DDU) for our customers in the United Kingdom. As such, we take responsibility for shipping the product only and it is your responsibility as the customer to pay any import costs, such as VAT, duties, and clearing fees upon receiving your goods. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend. Please note that items which are returned to us as a result of duties not being paid will be refunded minus any merchant, shipping and handling fees associated.
Discount code only available to new subscribers via baiia.com.au newsletter popup. Discount code must be applied at checkout. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with. One code per new subscriber.
Minimum spend $120 on full-price items only. Must apply discount at checkout. For participant that refers friend, please allow for 1 day to receive your emailed code provided your friend has used theirs. Code expires in 30 days from issue. First time orders referral recipients only. Referred friend must use code for other friend to receive discount. Discount code not valid in conjunction with any offers or promotions. Cannot be stacked or built up per friend on one order. Cannot be used on retrospective orders.
Baiia Offer: $30 Off Your Next Order Discount code provided as part of email correspondence after purchasing with SUNNYLiFE. Code available to use on either Baiia.com.au and Baiia.co from the 1 October 2023 through to midnight AEST 31 January 2024. Code must be entered at checkout to redeem discount. Minimum spend of $100AU or $100USD applies. No other discount codes or promotions are to be used in conjunction with this offer. Discount code is not applicable to orders placed before to the promotion start date.
SUNNYLiFE Offer: 20% off Full Priced Products from SUNNYLiFE when order placed with Baiia via Baiia.com.au or Baiia.co. Promotion code provided in post-purchase email correspondence and is applicable to use with from 1 October 2023 through to midnight AEST 1 March 2023. Redeem code at checkout to apply discount. No other discount codes or promotions are to be used in conjunction with this offer. Discount code is not applicable to orders placed before to the promotion start date.
Open Internationally. Prize is for 1 winner to enjoy a prize to share and includes 1 x Baiia Guyulgang Look for you and a friend each (choice of 1 x swimsuit or dress each). Giveaway starts on 30/11/23 and final entries close 2pm AEST on 04/12/23. Winner announced 4pm AEST 04/12/23 via @baiia_label Instagram Stories. This competition is in no way sponsored, endorsed, associated with or administered by Instagram. Competition is being run by official Instagram Baiia account: @baiia_label and website: www.baiia.com.au or www.baiia.co. Must be following @baiia_label and @amanda_hinklemann_art Instagram accounts. Please be wary of fake/spam accounts.
Different size than you expected? Let our fit experts help you.
LET’S CHATPlease note: Baiia swimsuits will initially feel firmer at first. Your suit will soften to your shape with wear.
