Terms and Conditions

By accessing and placing an order with Baiia via our website, you agree and enter into the following Terms and Conditions and all policies outlined on our website including shipping & returns. These terms apply to all users of the site. 

RETURNS & REFUNDS

All requests for return of goods for credit or exchange must be made via email or our returns portal within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Baiia does not accept returns for refunds unless the item is faulty and approved by our quality control team. 

Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return.

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is inline with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. Prices are subject to change without notice.

In the rare chance a customer receives a faulty or incorrect item, please use our returns portal to submit images and details of the fault or the item you received. You can also email our team at lovemail@baiia.com.au with the subject line Faulty/Incorrect Item - Order # XXX and your order number. We will resolve the issue with a replacement, refund or repair reimbursement ($20 AUD) in line with Australian Consumer Legislation.

 

FIT CONSULTATIONS

The Customer Service team at Baiia Pty Ltd do their best to ensure that they can accurately assist you to find your best size in our products. However, due to variation in the way that measurements are taken, the uniqueness of our bodies and each person's fit preference, we can not guarantee finding your perfect size. Our team are experienced and trained on our products and have had great success in assisting many different women of all shapes and sizes in finding their perfect fit.

 

COLOUR, FINAL SEAM AND REVISIONS TERMS & CONDITIONS

Although Baiia Pty Ltd has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including fabric type, photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print and colour variations. Each swimsuit has a hand-finished final seam in the crotch of the product (wrap suits and bikini bottoms) and side chest pieces (bikini tops) which allow for the items to be reversible. These seams may be visible and can vary with each swimsuit. These variations do not affect the wearability or comfort of the item. Baiia reserves the right to make revisions to our swimsuit patterns as required based on customer feedback.

 

FAULTY GOODS

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority with either a replacement, repair reimbursement ($20 AUD) or refund.

 

ALTERATIONS

Baiia Pty Ltd offers a part reimbursement for alterations on our pieces of up to $20.00 per bikini set or wrapsuit. To qualify for your reimbursement, please ensure that you retain proof of your alteration in the way of a receipt or invoice. We will reimburse the cost or part cost of the alterations up to $20.00 via the payment method that you used to place your original order. Please note that once an alteration has been completed, you forfeit your right to return the item/s as it is no longer in original and as-received condition. Please note that alteration reimbursement is only valid for items purchased at their full RRP price and items discounted (eg purchased during Black Friday sales) or sold as is (eg. second and sample items) are not eligible.

 

SHIPPING PROTECTION

Shipping Protection is automatically applied at checkout. Customers can remove transit cover from their cart at any time before purchase. Please note that Baiia is unable to add cover retrospectively to an order. Baiia is unable to retrospectively remove or refund Shipping Protection from your order after the sale has finalised. Shipping Protection provides remedy (replacement, refund, other) in the event of loss, damage or theft of your order whilst in transit. Shipping Protection does not cover theft after the package has been marked delivered, so please monitor your shipment via the tracking information that is provided in your dispatch email.

 

CUSTOMS AND DUTIES

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.

Please note that from the 1st April 2026 the New Zealand Government has introduced a new regulatory levy on shipments valued at $1,000 NZD or less. These duties are the responsibility of the recipient to pay. 

Please note that Baiia Pty Ltd offers Delivered At Place (DAP) or delivered duty unpaid (DDU) for our customers in the United Kingdom. As such, we take responsibility for shipping the product only and it is your responsibility as the customer to pay any import costs, such as VAT, duties, and clearing fees upon receiving your goods. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend. Please note that items which are returned to us as a result of duties not being paid will be refunded minus any merchant, shipping and handling fees associated.

 

NEW SUBSCRIBER CODE

Discount code only available to new subscribers via baiia.com.au newsletter popup. Discount code must be applied at checkout. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with. One code per new subscriber. 

 

LAST CHANCE 20% OFF SALE

Promotion commences 04/04/24 for a limited time only. Promotion is available to international residents, Australian and New Zealand residents. 20% off RRP prices only on archive collection styles (https://baiia.co/collections/last-chance). No other promotions, discounts or offers to be used in conjunction with. These items are in full-price excellent condition featuring our classic signature cut. Prices as marked, discount automatically applied. Discount cannot be redeemed for cash or credit. Discount is not applicable/redeemable for past orders. Baiia reserves the rights to amend this sale and promotion period or terms if required. Baiia can not guarantee cancellations or change of mind orders prior to dispatch. Items purchased from the archive collection are Final Sale and cannot be returned for refund, store credit or exchange.

 

BUNDLES

Each bundle deal applies to selected styles only. Bundle promotions and deals last for a given period and are subject to change without notice. In order for the discount to apply, you must add the required number of the selected styles and add necessary items to cart. The discount will automatically be applied to your cart and calculated accordingly. Discount cannot be redeemed for cash or credit. Discount is not applicable/redeemable for past orders or any other running promotions or discount codes (cannot stack). If you have any further questions regarding our bundle deals please do not hesitate to get in touch with our Customer Care team at lovemail@baiia.com.au

 

FREE MYSTERY WRAPSUIT

T&Cs: Promotion commences 6th February 2026 for limited time or until stocks last. Promotion officially ended on 17/02/26. Receive 1 x Mystery Wrapsuit (RRP $299) when you spend a minimum spend of $350. Customer must add desired size to cart in order to receive. Discount applies at checkout once it reaches the minimum spend and is added to cart. Wrapsuit is selected at random and will be a mystery this can contain both new and old cuts and styles. 1 Mystery Wrapsuit per order only. No other discount codes or promotions are to be used in conjunction with this offer (including bundles). Baiia can not guarantee cancellations or change of mind orders prior to dispatch. No exchanges or returns on the Wrapsuit in received during this promotion.

 

SECOND AND SAMPLE SALE

T &C’s: Second and Sample Sale commences 11AM AEST 25/02/26 for a limited time only. Prices from 50% up to 70% off will be available depending on styles. The sale is only available to Australian and New Zealand residents. Second or samples are items that feature minor faults, marks or a variation in garment cut, colour or fabric and any changes will not affect the wearability of the garment. Bikini chest-pieces may be right or left sided but can be worn either way. Second or sample items purchased on sale are final and cannot be returned for a refund, store credit note or exchange and will not qualify for an alteration reimbursement. Please allow up to 3-10 business days for your second or sample item/s to be dispatched. Full-priced purchases will take dispatch priority during the sale period. Baiia reserves the right to amend the sale terms at any point during the sale. Product discounts are not applicable or redeemable for past orders. No other promotions, discounts or offers to be used in conjunction with this sale.

IWD SURVEY GET $50 OFF:

Survey commences 06/03/2026 AEST and ends 06/04/2026 11:59pm AEST. Receive code for $50 OFF (AUD or USD) after completion of survey. Code must be used before 11:59pm AEST the 06/04/2026. Minimum spend of $250 for code to be applicable. Discount code is not applicable/redeemable for order prior to start date or after date. One discount code per person. Discount can only be used once in one order. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with.

FREE TOTE BAG GIFT:

When the minimum spend of $350AUD is met, the gift will appear in the top section of your cart while stock lasts. Please note the RRP of the gift does do not count towards minimum spend amount. Please select your preferred colour (blue or brown) at the checkout stage and add your gift to your cart to receive your gift. Complimentary gift bundles are non-exchangeable. and Baiia reserves the right to send a different gift bundle than selected at cart depending on stock availability. Offer is limited to one gift with purchase per order; multiple gifts added to a single cart will be removed prior to shipping.

40% off for 40 mins: 

Promotion commences 17/04/2026 12:00pm AEST and ends 17/04/2026 12:40pm. Promotion only available to Australian and New Zealand residents for 40 minutes only to shop 40% off sitewide excluding Gift Cards. Discount is visible at the product page and is reflected at cart and checkout level. No code required. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with this promotion. Promotion is not applicable or redeemable outside of running dates. Baiia reserves the rights to amend this sale and promotion period or terms if required. Baiia can not guarantee cancellations or change of mind orders prior to dispatch. Please expect delays on shipping due to high demand of orders and allow up to 3-10 business days for your item/s to be dispatched.

 

FREE MOTHERS DAY VIV OR VIVIANA DRESS:

Promotion commences 30th April 2026 for a limited time only. Receive 1 x complimentary Viviana Dress or Viv Dress (RRP up to $289AUD) when you spend a minimum of $400. Customer must add desired size of Viviana Multiway Dress or Viv Dress at cart in order to redeem offer. Selected Styles chosen only. 1 x Complimentary Viviana or Viv Dress per order only. Price of the Viviana Multiway Dress or Viv Dress will automatically be adjusted when checkout reaches the minimum spend. No other discount codes or promotions are to be used in conjunction with this offer. Baiia can not guarantee cancellations or change of mind orders prior to dispatch. Free Viviana or Viv Dress is not returnable. This promotion only applies to orders placed during the promotion period. Baiia reserves the right to amend the terms of this sale at any point.

 

$1000+ GIVEAWAY WITH EAU X CLEOPATRA'S BLING

T&C’s apply. Enter officially through this page: https://www.baiia.com.au/pages/dreamgiveaway Each eligible order placed during the promotional period will automatically receive an additional 30 giveaway entries. Open Internationally. Prize includes 1 x $650 Baiia Giftcard and 1 x $200 Cleopatra’s Bling Giftcard & 1 x EAU Bags Matisse Grand Tote Bag (RRP $169). Prize worth $1019. Giveaway starts 14/05/26 and final entries close 1pm AEST on 25/05/26. Winner announced 3pm AEST 25/05/26 via @baiia_label Instagram Stories and email. This competition is in no way sponsored, endorsed, associated with or administered by Instagram. Competition is run by official Instagram Baiia account: @baiia_label and website: www.baiia.com.au or www.baiia.co. Please be wary of fake/spam accounts. Entrants must be following @baiia_label on Instagram to be a valid winner.