WAREHOUSE SALE SHIPPING TIMES
Please allow up to 7 days for your order to be dispatched. Please note due to our Warehouse sale (one of our biggest sales of the year), we are anticipating a high volume of orders. We promise, the whole team will be working hard to pack and send every order as fast as we can! As soon as your order ships, you’ll receive your tracking email to follow and receive an estimated date for your parcels delivery. Thank you for your patience and understanding.
RETURNS
This is a FINAL SALE item and cannot be returned for a refund, exchange or store credit.
Pre-orders
Please note the some items are currently on pre-order including items from our La Dolce Ora collection, The pre-order note will show per size and style product pages.
If your other item/s is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at lovemail@baiia.com.au.
Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.
Shipping Times
Please allow up to 7 business days for dispatch during our sale. We’re working hard to get your orders out as quickly as we can, and we’ll email your tracking as soon as it ships. Thanks for your patience!
Standard Dispatch Time: Allow up to 1-3 business days to dispatch from Baiia offices. We appreciate your patience as we carefully pack your orders.
If your order contains multiple items, it may also ship separately from different locations - you will receive your tracking via email. Please note all orders are final and we cannot guarantee any changes to your order before it is dispatched, including cancellations. Cancellations will incur a $10 Order Cancellation & Admin Fee.
Delivery Times
Australia Post Express: 1-3 Business Days
DHL Express (NZ Customers): 3-5 Business Days
All Australian orders are sent via Australia Post. We recommend using the AusPost App to track and manage your delivery. In the app, you can:
- Set delivery preferences
- Track your package movements
- View your proof of delivery
- Authorise someone else to collect your package on your behalf at the Post Office
- Receive trusted notifications
During peak times (the BFCM & Christmas period) please allow additional time due to the parcel volume in the delivery networks
Australia, New Zealand & EU Shipping Costs
Express Shipping over $300: FREE
Express Shipping under $250:
- $11 (AU)
- $20 (NZD)
-
€20 (EU)
Priority Dispatch + Express Shipping over $250 (ships next business day):
Priority Dispatch + Express Shipping under $250 (ships next business day):
Please note that in certain rare cases where the shipping cost of an order is significantly higher due to factors such as the weight, size of the package, or the delivery location, we reserve the right to request additional payment to cover these excess shipping fees. Should this situation arise, we will promptly contact the customer to discuss the options available. The customer may choose to proceed with the additional payment to cover the excess shipping fees or alternatively, they may opt to cancel their order. However, it's important to understand that we are unable to refund any merchant fees associated with the canceled order.
USA & Worldwide Shipping Costs
For customers outside Australia, New Zealand and EU, please purchase from our international store www.baiia.co
Overseas Taxes, Duties and/or Tariffs may be payable by you, the customer, dependant on your country.
New Zealand - Please note that from the 1st April 2026 the New Zealand Government has introduced a new regulatory levy on shipments valued at $1,000 NZD or less. These duties are the responsibility of the recipient to pay. GST is 15% and due on any order above $1,000 NZD along with an import entry transaction fee and MPI levy.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.
European Union - Your local government will generally apply GST/VAT upon arrival. This varies per country so check your local regulations. PLEASE NOTE: As of July 1st 2021, the EU has removed the 22 Euro de minimis limit. This means that your order will be subject to VAT upon arrival. Unfortunately, Baiia can not pre-pay these taxes on your behalf.
As of July 1, 2026 the local government has introduced a €3 flat-rate customs duty applies to each item under €150. Unfortunately, Baiia can not pre-pay these taxes on your behalf.
Under EU regulations and customs law, from November 1, 2026, all goods entering the 27 EUmember states will be subject to an additional €2 handling fee. Fees are calculated as the number of declared item lines in the parcel.Each declared line is charged the fixed €3 customs duty + €2 handling fee =€5. Please note: Where a single parcel contains multiple declared items lines, charges are added together for each declared item line.
Please contact your local customs office for more information and estimates. For more information, please go to the International Local Government Duties Terms & Conditions section on our Shipping page.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees associated.
Shipping Protection
Should your order be lost, stolen or damaged while in transit, Shipping Protection ensures you qualify for a replacement or refund. Shipping Protection is automatically added to your cart, but can be removed. Please note - if you choose not to opt in, we cannot guarantee compensation in the event of loss, theft or damage to your parcel during transit.
Lost or Stolen Packages
By choosing 'Authority to Leave' you take responsibility should the order go missing after it has been marked as delivered. We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
Availability
Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.
